Photo: Severn Trent Water
Severn Trent Water was named 2009 Utility Company of the Year last night (Monday 14th December) at the Utility Industry Achievement Awards ceremony in London.
Tony Wray, Chief Executive of Severn Trent, said: “This national award is the latest milestone on Severn Trent’s journey of continuous improvement. It results from a clear and focused programme in which we drive for ever-higher standards to achieve better levels of customer satisfaction and improve our environmental, financial and regulatory performance.
Ofwat has also announced their view of who are the most efficient water and wastewater companies. For the water service, the most efficient company, the frontier, is Southern Water, closely followed by Portsmouth, South Staffs and Yorkshire Water. For the sewerage service, Thames Water is the frontier company followed by Wessex Water.
These efficiency assessments are important and undoubtedly drive higher performance and stimulate competition. Its always tricky to ensure that like is being compared with like but the methodology has been extensively refined over the last twenty years and is a valuable tool. Benchmarking is a very powerful methodology to identify scope for improvement and a process all businesses should be using.
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